Speaking of Bad Customer Service…
I went into the FMA today at about 4:15 to pick up my tickets to the upcoming Living Gallery program for my family and me. I had hopes of securing tickets for Saturday afternoon, either at 4:30 or at 7. Unfortunately, I was running a little late; students were required to get tickets by tonight at 5 or face the penalty of demerits. Predictably, there was a shortage of the tickets I wanted: Only 1 ticket was available at 4:30, 1 ticket at 7, and 3 tickets at 2.
I asked the Programs & Productions Guy if there were any other tickets available for the times I wanted; there were not. ~OK, let me call and see if should get the 2:00 tickets,~ I said to P&PG, walking out into the lobby to call my mom. Short answer: Yeah, get the tickets. I take the three steps necessary to return to the ticket tables, and…
~I know you just didn’t.~ I stood in mild disbelief. P&PG had not only abandoned the table, but had, in the course of my thirty second phone call, during which I was in plain sight of the ticket table, given two of my tickets to someone else while my back was turned.
~I’m sorry, what was that?~ P&PG’s associate, P&P Girl, looked up from the Friday table.
I mumbled something, which I’m proud to say didn’t include any of the derogatory terms for P&PG that I was formulating. I then started for the door; P&PG called after me: ~Hey, there are some seats opening up for Saturday at 4:30.~
Well, then. All is forgiven. Another group had exchanged their tickets for a different day, leaving 4 seats together for 4:30pm. I asked for three and handed P&PG my permit slip, which entitled me to a free ticket. ~How much for the other two?~
~Oh, I’m sorry. You have to buy tickets at the ticket window, and they closed at 4.~
My mild disbelief returned.
~And we’re not open tomorrow because of Gold Rush Daze,~ he finished.
~OK, so can you reserve those tickets for me so I can buy them on Friday?~
~No, I’m sorry, we can’t reserve tickets. But there shouldn’t be any problem getting three seats together then.~
Sure. Helpful guy. One or the other of the P&P team pointed out that I needed to get my ticket today so that I wouldn’t get demerits, but that I could exchange them on Friday for the group of tickets.
So, now I have possession of a ticket that I do not want, and I do not have possession of the three tickets that I do want, which were sitting there unclaimed on the desk. I also now have the hassle of trying to find time to get there; I have classes until 4, which is conveniently the same time the ticket window closes. This means either A) They must be open during my 12 o’clock lunch hour or B) I must miss some portion of class in order to get my tickets.
Let’s get the act together better next year, hmm?
In case you were wondering what ~ means: That’s a new punctuation mark I came up with called the Quasi-Quote. You use it when you’re not sure of the exact wording of what you’re quoting.

March 17th, 2005 at 10:43 am
Love the quasi-quote. I think I may use it.
Totally agree about the customer service. Would it be that much harder to have the cash boxes out during student ticket distribution? (Though when you’re buying guests tickets you can go earlier than the distribution, tell them your ID# and buy the other tickets. You get better seats that way too. :smile:)
March 18th, 2005 at 6:31 pm
Oh, you can? That’s good to know…. Thanks!