Starbucks Banned at BJU
Wednesday, February 1st, 2006As Zacfoo reports, Starbucks was recently banned at Bob Jones University. (That is, it’s no longer being sold in the Snack Shop)
Over the past year or so, Starbucks has been placing various quotes on their coffee cups in an effort to stimulate conversation in their coffee shops. These quotes come from all over the map, with sources ranging from Rick Warren, author of The Purpose Driven Life, to Virginia Postrel, author of The Substance of Style, to Armistead Maupin who is the author of the “Tales of the City” series which “chronicled San Francisco’s homosexual community in the 1970s and 1980s.” (source)
The cup that has the quote from Armistead Maupin, cup #43 in the series, reads “My only regret about being gay is that I repressed it for so long. I surrendered my youth to the people I feared when I could have been out there loving someone. Don’t make that mistake yourself. Life’s too **** short.”
Zacfoo continues:
Dr. J went on to explain WHY we were [banning Starbucks]. Back in September, “#43″ caught people’s eyes here at the Institution. Mr. President promptly wrote a letter to everybody in Starbucks corporate kindly asking for an easy explanation as to why they are selling such “potentially” offensive material especially when they have Christians, soccer moms, and good ol’ fashioned-family values people consuming this stuff (coffee, and gayness to this one aspect) on a highly regular basis. (I have no problems with drinking a lot of coffee, Starbucks or not, and paying for it too.) They got back to him in November. Yah, that late… Like they didn’t care. But the guy from Starbucks said they did care, that they were getting a lot of negative feedback from the paying public, and were talking about doing something about it after the Holidays. He promised to call back in less than 2 weeks. After 3 weeks of no contact with Starbucks, Dr. J sends a total of 8 emails/phone calls none of which are returned, answered, or apparently cared about. The regional sales guy from our area even called the corporate dude and told him we were somebody to be reckoned with. They still didn’t care.
Thus, we don’t have Starbucks anymore. And I agree with the school on this one. BJ was patient, kind, considerate, tactful, and concerned. They were even humanitarian, reaching beyond the Bubble to remind Starbucks that other people shared in their displeasure. But all to no avail, apparently. Starbucks couldn’t care less.
In my opinion, that’s the real reason they’re banning Starbucks. It’s not so much about the quote; it’s about bad customer service.
So, no sympathy for Starbucks on my part; if you can’t be bothered to return your customer’s calls, then you lose the business. That’s all there is to it.


