Product Quality

In my Production/Operations management class today, we were discussing that oft-abused term, quality. There seems to be some confusion in industry over what the term "quality" means, so here's the easy definition:

To the customer, quality means that the product does what he expects it to do or more.

That's all. Meeting and exceeding expectations. Doing what you say you'll do. It's not that hard.

Posted by Blog Jones at October 7, 2004 08:12 PM | Category: Business